Information technology service agreement it contract. You can also contact crimson service desk by email at crimsonservicedesk at wsuedu or by phone at 509 335 4357 for additional information.
Service level agreement for it service management.
Technology service level agreement template. How can we make this page better for you. If you are interested in utilizing a sla with information technology services please contact cindy johnson service level agreement manager by email at cmjohns at wsuedu or call 509 335 5111. Sample it service agreement.
Department of information technology. Service level agreement and impacturgency matrix service level agreement the service level agreement is a formal agreement between the customers and the columbia college technology services department that specifies service levels and the terms under which a service or. Comprehensive it service level agreement objectives of service level agreements to create an environment that is conducive to a cooperative relationship between mnit and the agency to ensure the effective support of end users who conduct state.
You can mention various factors such as reliability performance objective performance monitoring response and so on by editing this contents of this document in various file formats. Sample information technology services service level agreement sla this document serves as a set of guidelines to inform decision making within school name technology department as well as a guide for community members to better understand the support services provided by our technology department. Check out this legal agreement template that can help you define the level of service that one can expect from your services.
Box 17209 raleigh nc 27619 7209 919 754 6000 800 722 3946 at ncdit twitter. Information technology services service level agreement sla this document serves as a set of guidelines to inform decision making within information technology services its as well as a guide for community members to better understand the support services provided by its. The document is limited in scope in that it sets official policy for.
More than just a template our step by step interview process makes it easy to create an it service agreement. Information technology service level agreement last updated. Sla template provide a free general purpose service level agreement or sla template that you can use in a variety of situations.
Pdf 233. The service level agreement template can be downloaded in microsoft word format without the need to register. Other names for this document.
Save sign print and download your document when you are done. Service level agreement for it service management. 12 sep 07 2 the only exceptions to the above schedule are problems with the campus phone system to which we will respond at all times in case of a catastrophic campus wide failure and scheduled down time periods that are necessary for repair or upgrades of servers or network equipment.
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